Refund & Cancellation Policy

1. Overview

At Craftheon, LLC, we strive to provide exceptional AI-powered SaaS solutions and custom software development services. This Refund and Cancellation Policy outlines the terms and conditions regarding refunds, cancellations, and service modifications for our various service offerings.

By purchasing or subscribing to our services, you acknowledge that you have read, understood, and agreed to this policy.

2. SaaS Subscription Services

2.1 Cancellation Policy

You may cancel your SaaS subscription at any time by:

• Contacting us at hello@craftheon.com
• Using the account management features in your dashboard (if available)

Cancellation Timeline:

• Cancellations made before the next billing cycle will take effect at the end of the current billing period
• You will retain access to paid features until the end of your current billing period
• No partial-month refunds will be issued for mid-cycle cancellations

2.2 Refund Policy for Subscriptions

Refunds for subscription services are handled on a case-by-case basis. Generally:

• Within 7 days of purchase: Full refund available if you are not satisfied with our service
• After 7 days: Refunds are not available, but you may cancel your subscription to avoid future charges
• Technical Issues: If you experience significant technical issues that prevent service use, please contact our support team for resolution or potential refund consideration

3. Custom Development Services

3.1 Project Cancellation

For custom AI and SaaS development projects, the following cancellation terms apply:

• Before Project Start: Full refund of any payments made
• During Development: You may cancel the project, but will be responsible for payment for all work completed up to the cancellation date
• Completed Work: No refunds for completed project milestones or deliverables

3.2 Refund Policy

Refunds for custom development services are evaluated based on the scope of work completed, resources allocated, and project stage. A cancellation fee may apply to cover administrative costs and resources committed to the project.

4. Consulting Services

4.1 Appointment Cancellations

For consulting sessions and advisory services:

• More than 48 hours notice: Full refund or rescheduling at no additional cost
• 24-48 hours notice: 50% refund or one-time rescheduling available
• Less than 24 hours notice: No refund available

4.2 Refund Requests

If you are unsatisfied with a consulting session, please contact us within 48 hours to discuss your concerns. Refunds may be considered on a case-by-case basis depending on the circumstances.

5. Free Trials and Promotional Offers

For free trials and promotional offerings:

• Free trials can be cancelled at any time during the trial period without charge
• If you do not cancel before the trial ends, your account will automatically convert to a paid subscription
• Promotional discounts are non-refundable and cannot be combined with other offers

6. Non-Refundable Items

The following are generally non-refundable:

• Setup fees and one-time installation charges
• Customization fees after work has commenced
• Add-on purchases and premium features
• Overage charges and usage-based fees
• Third-party services integrated with our platform

6.1 Digital Services and No Physical Goods

Important Notice: Craftheon provides digital services only, including software-as-a-service (SaaS), custom software development, and consulting services. We do not sell physical products.

As such, no physical goods return policy is applicable. All services provided are digital in nature and are governed by the cancellation and refund terms outlined in this policy.

Once digital services have been delivered, accessed, or utilized (such as software deployments, consulting sessions completed, or custom development milestones achieved), they are considered consumed and subject to the terms specified above.

7. Refund Processing

Processing Time: Approved refunds are typically processed within 5-10 business days. The timing of when funds appear in your account depends on your payment method and financial institution.

Refund Method: Refunds will be credited to the original payment method used for the purchase.

Partial Refunds: In some cases, we may offer partial refunds or account credits at our discretion.

8. Service Modifications

Craftheon reserves the right to modify, suspend, or discontinue any aspect of our services with reasonable notice. In the event of significant service changes:

• Affected customers will be notified at least 30 days in advance
• You may cancel your subscription without penalty if you do not agree with the changes
• Prorated refunds may be offered at our discretion for annual subscriptions

9. Chargebacks

If you initiate a chargeback with your payment provider:

• Your account may be suspended immediately pending investigation
• We will contest chargebacks that do not align with this policy
• Future service may be denied for accounts with unresolved chargebacks

We encourage you to contact us directly at hello@craftheon.com to resolve any issues before initiating a chargeback.

10. Exceptions

Craftheon may make exceptions to this policy at our sole discretion in cases of documented technical issues, service outages, or other extraordinary circumstances. Each exception request will be evaluated on a case-by-case basis.

11. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. How to Request a Refund or Cancel

To request a refund or cancel your service, please contact us:

Please include your account information, the service you wish to cancel, and the reason for your request. We typically respond to all inquiries within 1-2 business days.

13. Questions and Concerns

If you have any questions about this Refund and Cancellation Policy, please contact our customer support team. We are committed to working with you to ensure a positive experience with our services.