Privacy Policy

1. Introduction

Craftheon, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS services, AI solutions, or visit our website at craftheon.com.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that includes, but is not limited to:

• Name and contact information (email address, phone number)
• Company information and job title
• Account credentials and authentication data
• Payment information (processed securely through third-party payment processors)
• Communication data (messages, support requests)

2.2 Usage Data

We automatically collect information about your use of our services:

• Device information and IP address
• Browser type and operating system
• Pages viewed and features used
• Time and frequency of access
• Performance and diagnostic data

3. How We Use Your Information

We use the collected information for various purposes:

• Providing, maintaining, and improving our services
• Processing transactions and sending related information
• Sending technical notices, updates, and security alerts
• Responding to comments, questions, and customer service requests
• Communicating about products, services, and events
• Monitoring and analyzing trends, usage, and activities
• Detecting, preventing, and addressing technical issues and fraudulent activity
• Complying with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our services
• Business Transfers: In connection with mergers, acquisitions, or sales of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly consent to sharing

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may retain certain data after account closure if required by law or for legitimate business purposes.

7. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your data
• Restriction: Request restriction of data processing
• Portability: Request data transfer to another service

To exercise these rights, please contact us at hello@craftheon.com

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: